Support Overview

Getting Help

We're happy to provide useful and courteous support to our clients every workday. Our client service representatives are available to give advice on the use and maintenance or on any other issues involving a Re:discovery product during regular business hours, Monday through Friday by telephone, email, and FAX. DOI and NPS sites and contractors using Re:discovery are covered under a department-wide support plan. Those clients who are not under a monthly support plan may receive support for $150.00 per hour with a $75.00 minimum. Those with a support plan pay only the monthly fee for this service and there are no time restrictions.

Support Resources

1. Re:discovery Help System:
   Press F1 from anywhere in your software to activate Help.
2. Re:discovery User Manual:
   Printable copies are available in all version of the software:
   - For Visual Re:discovery look in \vrediscov\documentation\Rediscovery Manual.doc.
   - For Proficio look in \Rediscovery Software Inc\Rediscovery Proficio SQL Workstation\Docs\ folder (or the appropriate path for your system).
3. Phone:
   9am - 5 pm EST: 434.975.3256 opt. 4
4. Email:
   support@rediscov.com

Guidelines for Contacting Support

Re:discovery gives our users the best support possible. In order to help us better assist you when you call, have the following information ready:

1. What task are you trying to accomplish?
2. If you received an error message, make a note of the error text. You may be asked to copy/paste the text into an e-mail, or e-mail a screen shot.